Frequently Asked Questions

Standard shipping takes 5-7 business days within Australia. Express shipping (2-3 business days) is available at checkout. International orders typically arrive within 10-14 business days.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. You'll see the exact cost at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

Place the magnetic angle block on a stable surface and choose your angle — 15° for Japanese-style and fine-edge knives, 20° for heavier Western chef's knives. Rest the knife spine on the counter and let the magnet snap the blade flat against the block, cutting edge up. Screw the 400-grit coarse disk onto the rolling cylinder for dull or nicked edges, then switch to the fine disk to polish and finish. Roll the cylinder along the blade in smooth passes from heel to tip, repeat on the other side, then rinse and dry the knife. The full step-by-step guide is on the product page, and a printed manual is included in the box.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.